Service Availability and Geographic Restrictions
Geographic Service Limitations
Our services may not be available in all geographic regions. Service availability is subject to legal and regulatory requirements, including international sanctions, trade restrictions, and local laws governing the provision of our services.
Compliance Framework
We maintain compliance with applicable laws and regulations across multiple jurisdictions, including:
- Domestic regulatory requirements in our country of incorporation
- International sanctions regimes and trade restrictions
- Anti-money laundering and counter-terrorism financing obligations
- Export control regulations
- Other applicable legal frameworks
Service Restrictions
We restrict or suspend services in jurisdictions where:
- The provision of services would violate applicable laws or regulations
- Continued service provision presents unacceptable legal, regulatory, or operational risks
- We are unable to maintain an adequate compliance infrastructure
- Local conditions prevent the secure delivery of our services
Payment Method Restrictions
Services are not available to customers in specific geographic locations due to international sanctions and regulatory compliance requirements. Payment method registration from restricted regions will be prevented during the account setup process.
Frequently Asked Questions
Q: Why was my account suspended?
A: Your account was suspended because your payment method is from a region where we can no longer provide services due to regulatory compliance requirements.
Q: Can I appeal this decision or request an exception?
A: This is a legal compliance requirement that applies uniformly. We cannot make exceptions to sanctions compliance obligations.
Q: I've moved to a permitted country - can I create a new account?
A: Due to compliance requirements, we cannot provide services to customers who were previously served from restricted regions, regardless of current location.
Q: Can I still access my data?
A: Customers received advance notice with instructions for data export. If you missed this period, please contact support to discuss available options.
Q: Will this policy change in the future?
A: Service availability is determined by applicable laws and regulations. We will update our policies as legal requirements change.
Customer Responsibilities
Customers are responsible for ensuring their use of our services complies with all applicable laws in their jurisdiction. Customers must provide accurate information about their payment methods and geographic location.
Support and Contact Information
For questions about account status or service availability, please contact our support team at support@galaxycloud.app. Please note that support cannot override compliance-related restrictions or provide exceptions to this policy.
This policy is subject to change based on evolving legal and regulatory requirements. We recommend reviewing this page periodically for updates.
Updated on: 02/07/2025