Preventing Service Interruptions

Payment Warning System

Galaxy has a proactive notification system to help prevent unexpected service disruptions:

When payment issues occur, an immediate notification is sent to your account email
Multiple warning notifications may be sent for unresolved payment problems
All notifications include steps to resolve the issue quickly

Account Suspension Policy

To protect both parties, Galaxy may temporarily suspend accounts with persistent payment issues:

Suspension occurs only after multiple warning notifications
During suspension, you cannot deploy, start, or run containers
Full functionality is restored immediately upon successful payment
This policy prevents accumulation of unpaid charges for services already rendered

Common Payment Issues

Most payment problems can be quickly resolved and typically involve:

Issue	Solution
Expired credit card	Update payment information in your account settings
Declined transaction	Contact your bank to authorize Galaxy charges
Fraud protection blocks	Pre-approve recurring Galaxy payments with your bank
Insufficient funds

Ensure adequate funds or switch to an alternative payment method
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Resolving Payment Problems

If you've updated your payment information or resolved issues with your bank:

Visit your Galaxy account settings to update payment information
For assistance, contact support via chat with your account details
Once payment is processed, your account will be fully restored

Proactive Prevention

To ensure uninterrupted service:

Keep payment methods current in your Galaxy account
Monitor the email address associated with your account
Respond promptly to any payment notifications
Consider setting a calendar reminder before your card expiration date

Updated on: 14/04/2025