Preventing Service Interruptions
Payment Warning System
Galaxy has a proactive notification system to help prevent unexpected service disruptions:
- When payment issues occur, an immediate notification is sent to your account email
- Multiple warning notifications may be sent for unresolved payment problems
- All notifications include steps to resolve the issue quickly
Account Suspension Policy
To protect both parties, Galaxy may temporarily suspend accounts with persistent payment issues:
- Suspension occurs only after multiple warning notifications
- During suspension, you cannot deploy, start, or run containers
- Full functionality is restored immediately upon successful payment
- This policy prevents accumulation of unpaid charges for services already rendered
Common Payment Issues
Most payment problems can be quickly resolved and typically involve:
Issue | Solution |
|---|---|
Expired credit card | Update payment information in your account settings |
Declined transaction | Contact your bank to authorize Galaxy charges |
Fraud protection blocks | Pre-approve recurring Galaxy payments with your bank |
Insufficient funds |
|
Ensure adequate funds or switch to an alternative payment method
|
Resolving Payment Problems
If you've updated your payment information or resolved issues with your bank:
- Visit your Galaxy account settings to update payment information
- For assistance, contact support via chat with your account details
- Once payment is processed, your account will be fully restored
Proactive Prevention
To ensure uninterrupted service:
- Keep payment methods current in your Galaxy account
- Monitor the email address associated with your account
- Respond promptly to any payment notifications
- Consider setting a calendar reminder before your card expiration date
Updated on: 14/04/2025