Service Availability and Geographic Restrictions
Geographic Service Limitations
Our services may not be available in all geographic regions starting June 29th. Service availability is subject to legal and regulatory requirements, including but not limited to international sanctions, trade restrictions, and local laws governing the provision of our services.
Compliance Framework
We maintain compliance with applicable laws and regulations across multiple jurisdictions, including:
- Domestic regulatory requirements in our country of incorporation
- International sanctions regimes and trade restrictions
- Anti-money laundering and counter-terrorism financing obligations
- Export control regulations
- Other applicable legal frameworks
Service Restrictions
We reserve the right to restrict, suspend, or terminate services in any jurisdiction where:
- The provision of services would violate applicable laws or regulations
- We determine that continued service provision presents unacceptable legal, regulatory, or operational risks
- We are unable to maintain an adequate compliance infrastructure
- Local conditions prevent the secure delivery of our services
Restricted Region Access
Services are not available from certain geographic locations due to international sanctions and regulatory compliance requirements. Access attempts from restricted regions will be automatically blocked by our systems.
Account Status for Restricted Users
Existing Accounts: Accounts accessed from restricted regions will be suspended. Account data is preserved during the restriction period.
Account Reactivation: Accounts may be reactivated if users permanently relocate to permitted regions and can provide appropriate verification of their new location.
Data Retention: We maintain account data for suspended accounts in accordance with our standard data retention policies and applicable legal requirements.
Frequently Asked Questions
Q: Why can't I access my account?
A: Your access may be restricted due to your current geographic location. Our services are not available in certain regions due to regulatory compliance requirements.
Q: I'm traveling temporarily - will my account be affected?
A: Temporary travel to restricted regions will result in temporary access suspension. Your account will remain active and accessible once you return to a permitted location.
Q: I've moved to a permitted country - how do I restore access?
A: Contact our support team with documentation of your relocation. We will review your request and may restore access after verification.
Q: Can I still access my data if I'm in a restricted region?
A: Direct access to our services is not available from restricted regions. If you need to export your data, please contact support to discuss available options.
Customer Responsibilities
Customers are responsible for ensuring their use of our services complies with all applicable laws in their jurisdiction. Customers must not use our services in any manner that would cause us to violate applicable laws or regulations.
Support and Contact Information
For restriction-related inquiries, account status questions, or exception requests, please contact our support team at support@galaxycloud.app.
Updated on: 23/06/2025