Getting the right support when you need it is crucial for maintaining smooth operations and maximizing your cloud infrastructure's potential. Galaxy offers two support channels designed to provide you with quick, effective assistance whenever technical issues arise or when you need guidance with our services.

How to Get Support

You can reach our customer support through these channels:

1. Instant Chat Support: For quicker assistance, our live chat support provides real-time help directly within your Galaxy dashboard. This is your fastest route to getting simple answers and resolving urgent issues.

• Visit the Galaxy dashboard
• Click the Chat button in the corner
• Or go to "Help & Support" > "Chat Support"

2. Email Support: For complex issues that require detailed explanations, documentation, or when you prefer asynchronous communication, email support provides comprehensive assistance with thorough responses.

• Send your questions to support@galaxycloud.app

Tips for Getting the Best Support Experience

When contacting support, help us help you faster by including:

• Your Galaxy account identifier, email or username
• Specific service, application or feature you're having trouble with
• Clear description of the issue or question
• Any error messages you've encountered (exact wording preferred)
• Steps you've already taken to resolve the issue
• Screenshots or logs when relevant (especially for technical issues)

Our support team is ready to help you with any questions or technical issues. Choose the method that works best for you.

Updated on: 28/07/2025